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#1
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Salomon Quicklace replacement
The laces on my 05 Synpase boots are starting to wear through in
places and look like they are in danger of snapping. Does anyone know the part # / where to order a set of replacement quicklace laces for these boots, so I don't have a day-ending lace snap on the hill? |
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#2
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Salomon Quicklace replacement
On Jan 22, 1:34*pm, nicotine wrote:
The laces on my 05 Synpase boots are starting to wear through in places and look like they are in danger of snapping. *Does anyone know the part # / where to order a set of replacement quicklace laces for these boots, so I don't have a day-ending lace snap on the hill? Hi, I'd contact your nearest Salomon dealer, they should be able to order them. I've got the same problem with my F24s, except one of the laces has already snapped. Cheers. Iain. |
#3
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Salomon Quicklace replacement
On Jan 25, 2:33 am, Nobody wrote:
nicotine wrote: where to order a set of replacement quicklace laces for these boots, so I don't have a day-ending lace snap on the hill? Find a dealer that cares about customer service. I ordered and received replacement laces, but I had to try three dealers before the third one would order them. This seems to be the problem I have too. I though it was unique to Germany where customer service seems to be generally regarded as a sign of weakness. rant Don't these idiots understand that failing to help you out with a pair of laces means they'll never get the chance to sell you a new pair of boots/board? I'd understand if it were some hacked off minimum wage employee who couldn't be bothered, but these guys are normally really helpful and friendly. It's the guy who actually runs the place who is obnoxious. And why don't Salomon have a bloody direct contact email/phone number? Pappnasen! /rant Iain. |
#4
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Salomon Quicklace replacement
On Mon, 28 Jan 2008 11:54:22 GMT, Memascii
allegedly wrote: And why don't Salomon have a bloody direct contact email/phone number? Probably because they don't want the likes of you and me, calling them to have a rant due to their lousy customer service. I had the same problem when I needed a replacement part for my bindings, and I'm disappointed to see that things haven't improved with them. - Dave. -- The only powder to get high on, falls from the sky. http://www.vpas.org.uk/ - Snowboarding the worlds pow pow. Donek Sasquatch 162, Prior Pow 181, Burton Canyon 162 The Snowboard FAQ lives here - http://www.vpas.fsnet.co.uk/rssFAQ/ |
#5
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Salomon Quicklace replacement
On Jan 28, 6:03 pm, Switters wrote:
On Mon, 28 Jan 2008 11:54:22 GMT, Memascii allegedly wrote: And why don't Salomon have a bloody direct contact email/phone number? Probably because they don't want the likes of you and me, calling them to have a rant due to their lousy customer service. I have to offer a partial retraction, the shop called me today and I've now got the laces. I maintain my generalisation about German customer service though. :-) Iain. |
#6
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Salomon Quicklace replacement
Memascii schrieb:
On Jan 28, 6:03 pm, Switters wrote: On Mon, 28 Jan 2008 11:54:22 GMT, Memascii allegedly wrote: And why don't Salomon have a bloody direct contact email/phone number? Probably because they don't want the likes of you and me, calling them to have a rant due to their lousy customer service. I have to offer a partial retraction, the shop called me today and I've now got the laces. I maintain my generalisation about German customer service though. :-) Customer zerviss? We Gerrmans do not have zis conception. No kidding. -- Krischan |
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