HELP PLEASE...CUSTOMER SERVICE FLOW

I recently bought a pair of Flow bindings and took them out in Park
City. The first day I went out they broke on my first run. The plastic
toothed piece broke against the cable becasue the cable was on the
outside. This is they way the boy at the shop told me to wear them.
I called Flow and the representative laughed at me (Ben Dover was his
name). I called back and they said they never heard of a Ben Dover. I
called them several times wanting them to buy me a brand new pair of
Burton bindings. (I like those better). They told me they would not
becasue the defect was my error. How could it be my error? They broke
on the first run.
Now every time I call they say thier name is Ben Dover and laugh at
me. They have insulted me and my family. I don't know what else to do.
Does anyone else have a similar expeience to talk about or can offer
any help?
Does anyone have a pair of Flow bindings they would be willing to give
to me so I can snowboard this season?