Follow up: V2 Aero 150 Frame failure

You got a point, Birke, about their responsibility if a product is
defective to start!

As they learn about product limit "suggestions" they need to notify all
customers about them. And I suspect they should replace product for
overweight skiers when they discover their product has a weight limit.

What are recall standards anyway? Are all companies obliged to do recalls
in certain cases?

A recall might put them under. Do we want that?

This weight limit AFTER the fact is a PAIN though.

As for defective products: they have replaced known bad items with good
ones. I think they believe the 2nd batch of wheels for instance is good
but tricky to use, so they don't do a free replace automatically with
those. But they did replace for free the first set. I got a free set no
problem. So if we get them to admit that a frame break due to overweight
by a skier who COULD NOT HAVE KNOWN this is a "defect" then I bet they'd
start shelling out new frames. ESPECIALLY for those that break! This
would not be NEARLY as painful to them as a full recall. I wouldn't
return mine unless they break. Unless it's determined to truly be worth a
total recall. I don't want to have a break cause a tumble I suppose.
However, so far so good, so I will keep using mine. I suppose I'll check
for stress, sags, etc. I plan on losing weight! : )

--

Jeff Potter
****
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(BeeCharmer) wrote in message . com...


Note: in the last thread about this, a fellow mentioned that Elpex
simply replaced his shafts when they failed. They don't have a
lifetime warranty either, but that didn't stop them from making a
customer happy.


Marwe replaces the shafts too. They realize rollerski customers are a
valuable group to keep happy.

Jay Tegeder
"I faders spar for framtids segrar"

(BeeCharmer) wrote in message . com...

Note: in the last thread about this, a fellow mentioned that Elpex
simply replaced his shafts when they failed. They don't have a
lifetime warranty either, but that didn't stop them from making a
customer happy.


Small correction: a retailer made the replacement for me. It was
a shaft they had laying around the shop, I assume.

More importantly, my inclination would be to always go through
the retailer first. A) They might have the piece you
need on hand and be willing to part with it B) if they
have to go back to the distributor or manufacturer,they
have more leverage than Joe customer C) they have more
incentive to keep you happy and build on the relationship.
It sounds like your experience bears that out, at least
the last part.

Someone on this thread suggested replacing the
frame before it is fatigued. That sounds great, but I have no
idea how to tell how badly my frames are fatigued. Should I just
stick to a 2500 mile limit before I replace them?

OTOH, I've had one close call due to a frame failure
while at least a dozen close calls or complete wipe outs due to
road pebbles, large cracks, and killer tar patches... which
might be where your Aeros have some pleasing advantages.

-Bob