"I love the ski and it is the only one that
will work for my area roads, but I don't like dealing with a company that
uses its customers as test dummies."

Testify brother, testify. I've got 125s with numerous wheel problems -
soaking wet I might weigh 160lbs, so it can't be the weight. What bothers
me is the attitude at the other end - i.e. if there's a problem, it must
have been caused by something you did wrong. When I first got the 125s, I
was a little surprised by the instructions they came with. There was a one
page insert which stated that it was impossible to scrape the bottom of the
ski - unless YOU had weak ankles, improperly installed bindings, blah, blah,
blah.

I work in a customer service industry, so I would never say "the customer is
always right", but Len, buddy, there not ALWAYS wrong.
"BeeCharmer" wrote in message
om...
Well, I talked to Jenex on the phone after not getting a reply to my
email (complete with color glossy photos of the torn shaft) and I was
told the following:

A. I'm too heavy for the ski
B. They couldn't possibly warranty a ski that was a year and a half
old
C. Maybe if I shoved some oak down the shaft it would work better for
me
D. They would gladly sell me two more shafts for $160.

No where, not even on the website, does Jenex give a weight limit for
their 150's. I remember they did so for the 125's after all of the
tire/wheel issues. A year and a half doesn't seem like a long time to
me. The 150 frame has been redesigned with dimples in the area that
ripped on my ski (where the fork makes a bend upward). I laughed at
the idea of making the ski even heavier with oak inserts and I don't
think that would actually help the area on the shaft that failed.

Here's the kicker, though. I called my dealer back and after calling
for a price from Jenex, said he could sell me the shafts for 120.00.
Jenex was going to make 40 bucks off me in addition to refusing to
warrantee their product?

I've been very nice with folks during the process, but I feel like I'm
being taken for a dupe. I love the ski and it is the only one that
will work for my area roads, but I don't like dealing with a company
that uses its customers as test dummies. My ski failed on an easy
downhill; what if it had failed on a run down a coulee? Len wouldn't
be dealing with an irate customer, he'd be dealing with an irate
customer's lawyer.

My two cents and, boy, do I feel better.

chris
ne iowa