Some companies are just geekier I guess and others more PR-savvy. Maybe Len is
more of an engineering type, less customer-oriented. Good stuff comes out of his
shop, tho. Elpex seems smarter, of course. I know of thriving ski and bike shops
that have crabby staff. I hate em, but some love em I guess. I suppose I would
like a cranky-but-good shop guy. Those types are out there as well. ...They work
miracles as long as you don't say a thing, bow and scrape, whatever magic formula
is required. A famous shoprat type, eh?

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Jeff Potter
****
*Out Your Backdoor * http://www.outyourbackdoor.com
publisher of outdoor/indoor do-it-yourself culture...
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